Terms of Service

Last updated 7 October 2026 · Version 2026-10-07.2

These Terms are an agreement between you and Kyung Seo Jang ("we", "us"), who runs TrainVue ("the Service") at trainvue.app. By using the Service, or by creating an account, you agree to them. The Privacy Policy explains how we handle personal information.

1. What the Service is

TrainVue helps you practise one-way video interviews. It offers:

• question sets and your own answer scripts
• a timed practice booth that records your answers
• feedback on your delivery, such as pace, filler words and time used
• a prompter window that shows your script and can follow your voice, and, if you turn AI answers on, can write answers from the story you save

The Service is for practice and everyday speaking, such as rehearsals, presentations and meetings. It is not affiliated with any employer, school or interview platform.

2. Who can use it

You must be at least 16 years old. If you are under the age of majority where you live, you may use the Service only with the permission of a parent or guardian.

If you create an account, keep your sign-in details secure, use one account per person, and tell us if you think someone else has used your account.

3. Your content

• You keep whatever rights you have in the questions, scripts, recordings, transcripts and results you create or add ("your content"). These Terms do not give you rights in anything that belongs to someone else.
• Your recordings and transcripts are stored in your browser on your device, and in our cloud storage if cloud backup is on. If you sign in, your question sets, scripts and practice results are also stored with your account, so you can use them on other devices.
• You allow us to store, process and show your content only as needed to run the Service for you.
• Only add content you have the right to use. Do not add confidential material you may not share, or other people's personal information without their permission.

4. Training use (optional)

If you opt in, you allow us to use your recordings and transcripts to improve TrainVue and to train models. You opt in by ticking the optional box, which "Agree to all" at sign-up also ticks. It is never ticked for you, and you can untick it before you continue. They are uploaded to our cloud storage, where they also serve as your backup, and we may use them for this purpose until you withdraw or they are deleted. You can withdraw at any time in Account settings, and we will stop using your content for this purpose from then on.

5. Using the Service fairly

• Follow the rules of any interview, test, exam or meeting you take part in. Some employers, platforms and exams do not allow notes, scripts, prompters or AI help. You are responsible for following those rules.
• Do not misuse the Service. Do not use it to break the law, try to break or overload it or get around its security, scrape it, or resell it without our written permission.

6. Speech recognition

The practice booth transcribes your answers, and the prompter can follow your voice. Both use your browser's built-in speech recognition. In browsers such as Chrome and Edge, this usually sends your microphone audio to the browser maker's speech service while it runs, under that company's terms. The prompter can scroll at a fixed pace instead of following your voice. Signing in with Google is subject to Google's terms.

7. Feedback and results

Pace, filler counts and timing are practice indicators worked out automatically, and they can be wrong. Content scores and suggestions, where content scoring is on, come from an AI model reading an automatic transcript, and they can be wrong too. AI answers, where they are on, are drafts written by an AI model from what you give us, and they can be wrong or incomplete: check them before you use them. None of them is professional advice. We do not promise any interview result, job offer or admission.

8. TrainVue Pro

• What is free. The practice booth, the prompter, delivery feedback and the cloud backup are free. Each account can also have 10 AI answers or screen reads, and score 3 answers with content scoring, each once. Scoring an answer again after fixing its transcript is part of Pro.
• What Pro adds. TrainVue Pro is a paid subscription. It adds AI answers and screen reads beyond the free 10 (a daily limit applies to everyone), Auto-read, content scoring on every answer, and any other feature we mark as Pro.
• Where it is sold. Pro is not sold in the European Union, the rest of the European Economic Area or the United Kingdom yet.
• Price and renewal. Pro costs US$19 a month, plus sales tax or VAT where it applies. It is charged when you subscribe, and every month on the same day until you cancel. We show the price and these terms before you pay, you agree to them by ticking the boxes there, and we email them to you afterwards to keep.
• Who processes the payment. Link, Stripe's checkout, processes your payment as the merchant of record. Its terms apply to the payment, and it sends your receipts. We provide Pro. We never see your card details.
• Cancelling. You can cancel at any time under Account, or in Link. Cancel before your next monthly payment and nothing more is charged; Pro stays active until the end of the month you have paid for. We email you a confirmation when you cancel.
• Refunds. Once you use a Pro feature in a paid month (for example, scoring an answer, using Auto-read, or an AI answer beyond the free 10), that month's payment is not refunded. If you have not used any Pro feature since the month's payment, we refund it if you ask at support@trainvue.app. This does not limit any right to cancel or to a refund that the law where you live gives you. A refund ends Pro at once and cancels the subscription.
• Failed payments. If a payment fails, Stripe tries again for a short time, and Pro stays meanwhile. If it keeps failing, the subscription ends.
• Price changes. We tell you at least 30 days before a new price applies to you, and you can cancel before it does. If you are charged the new price and cancel within 14 days of that charge, we refund the part of that month you have not had.
• Deleting your account cancels Pro at once, without a refund for the rest of the month.

9. Ending

You can stop using the Service at any time. You can delete recordings on the Recordings page, and your account in Account settings. If you delete your account, backed-up recordings are deleted 90 days later. We may suspend or end your access if you seriously or repeatedly break these Terms, or if the law requires it. Where we reasonably can, we will warn you first.

10. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Your browser may clear what it stores, and the cloud backup has a size limit and can fail, so keep your own copies of recordings you want to keep.

11. Limitation of liability

To the extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or opportunities, arising from or related to the Service. Our total liability for any claim related to the Service is limited to the greater of what you paid us for the Service in the 12 months before the claim and US$50. Some places do not allow these limits, so some of them may not apply to you. Nothing in these Terms limits liability that the law does not allow us to limit.

12. Changes to these Terms

We may update these Terms. When we do, the date and version above change. For material changes, we will tell you in the Service before they take effect, and if a new version needs your agreement, we will ask for it before you continue using your account.

13. Governing law and disputes

These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-laws rules. Before bringing a claim, you agree to contact us and try to resolve the dispute informally for at least 30 days. Any dispute that is not resolved that way will be brought in the state or federal courts in New York County, New York, and you and we consent to their jurisdiction. If you are a consumer, you keep any rights that the law where you live gives you.

14. Contact

Email support@trainvue.app, or write to TrainVue, 174 W 4th St, Unit #404, New York, NY 10014. Notices under these Terms may be sent by email.